Website terms and conditions of sale via website
Summary of some of your key rights:
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 says that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
Right to cancel – services
The Consumer Contracts Regulations 2013 say that in most cases, you can cancel within 14 days, however due to the nature our service patients are required to inform the Women’s Wellness Centre 24 hours before the appointment if they wish to cancel or reschedule their appointment. If you agree the service will start within this time you may be charged for what you’ve used.
Your Consumer Rights – services
The Consumer Rights Act 2015 says that:
- You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
- If a price hasn’t been agreed upfront, what you’re asked to pay is the published price for the services, diagnostics tests and ultrasound scanning you received during your appointment at the Centre
- If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- We, us, our or Centre
means Obsgyncare Ltd. T/A The Women’s Wellness Centre
References to us in these Terms also includes any group companies which we may have from time to time.
- Our site or our website
refers to any site on which these terms and conditions are displayed, including, but not limited to the following websites:
- You or your
means the person accessing or using our site to make purchases from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- e-mail: [email protected], or
- telephone: 02077514488
Please note, calls will be answered at the following times only:
We may record calls for quality and training purposes.
Who we are
We are a company registered in England and Wales with company registration number 04756464 and our registered office is at:
BSG Valentines, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ
– regulated by:
The Care Quality Commission (CQC)
For more details of what this means for you, please visit the following website: https://www.womenswellnesscentre.com/care-quality-commission/
The details of this contract will not be filed by us with any relevant authority.
Terms and Conditions of Sale
1.1 These terms and conditions apply to any sale of services on our site. If you buy services on our site you agree to be legally bound by this contract and the terms and conditions contained herein.
1.2 This contract is only available in English. No other languages are available for this contract.
1.3 When buying any services on our site you also agree to be bound by:
(a) our terms and conditions of use and any documents referred to therein
All these documents form part of this contract as though set out in full here.
- Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
(a) read the Confirmation email that will be sent to you when you have ordered services (see clause below), or
(b) contact us using the contact details at the top of this page
2.2 The key information we give you by law forms part of this contract (as it is set out in full here).
3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
- Ordering from us
3.1 Here we set out how a legally binding contract between you and us is made.
3.2 You place an order on our site by doing the following:
Click on the Book An Appointment button or similar button and follow the instruction.
3.3 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Please contact the Centre directly on 02077514488 if you would like to make any changes to your booking.
3.4 When you place your order at the end of the online checkout process (eg when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
3.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the services are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the services from us;
(d) we are not allowed to sell the services to you;
(e) you have booked an incorrect appointment ; or
(f) there has been a mistake on the pricing or description of the services.
3.6 We will only accept your order when we send you an Email to confirm this (Confirmation Email ). At this point:
(a) a legally binding contract will be in place between you and us; and
(b) your order will be fulfilled
3.7 If you are under the age of 18 you may not buy any services from our site. However, in some cases you may not be able to buy certain services because you are too young. If so this will be set out on the relevant webpage for the services concerned.
- Right to cancel this contract – Non-business customers
4.1 If you are buying from our site for business purposes, this section does not apply. Instead, please see the section below entitled “Right to cancel this contract – business customers”.
4.2 If you are buying services from our site for non-business purposes, you have the right to cancel this contract 24 hours prior to the appointment without giving any reason.
4.3 However, this right to cancel will not apply to any of the following situations:
A) IF YOU BOOKED YOUR APPOINTMENT IN LESS THAN 24 HOURS FROM THE TIME OF THE APPOINTMENT
B) IF YOU HAD TO ATTEND AN ACCIDENT AND EMERGENCY DEPARTMENT
C) FOR PREGNANCY RELATED APPOINTMENTS IF YOU ARE IN LABOUR AND/OR HAVE GIVEN BIRTH ON THE DAY OF YOUR SCHEDULED APPOINTMENT
We require 24 hours’ notice to cancel or reschedule your appointment. Deposit may be forfeited if we do not receive your request. You can send your cancellation request to [email protected] or contact the Centre on 02077514488
4.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
The Women’s Wellness Centre 274 Fulham Road, London SW10 9EW or via email: [email protected]
I/We* hereby give notice that I/We* cancel my/our* appointment which is booked online of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
* Delete as appropriate
4.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
- Payment and right to cancel if performance of services requested to commence before expiry of 24 hours cancellation period
5.1 If you request us to begin the performance of services during the 24 hours cancellation period referred to above in the clause entitled “Right to cancel this contract – Non-business customers”, you shall pay us an amount which is in proportion to what has been performed until the date when you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
5.2 You will lose the right to cancel this contract if the services have been fully performed at your express request within the cancellation period (in which case we will ask you to confirm that you understand you will lose your right to cancel).
- Effects of cancellation – Non-business customers
6.1 If you cancel this contract (in accordance with the section above entitled ‘right to cancel this contract – non-business customers’), we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 We may make a deduction from the reimbursement for loss in value of any services supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
(i) 5 days after the day on which we are informed about your decision to cancel this contract (if no services were supplied ).
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
- Performance of Services
7.1 Where possible we will offer the opportunity to confirm the time and date for performance of services purchased during the confirmation process and prior to the purchase of the services.
7.2 In other cases we may offer you with the opportunity to book the time and date for performance of services following the purchase of those services.
7.3 In all cases we will seek to perform the services purchased within a reasonable time and without causing you significant inconvenience.
7.4 Please note that where performance is requested or confirmed to commence within 14 days of purchase the above clause entitled “Payment and right to cancel if performance of services requested to commence before expiry of 24 hours cancellation period” will be applicable.”
7.5 If you have any questions as regards the time or date for performance of purchased services please contact us immediately.
8.1 We accept the following means of payment:
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3 Your credit card or debit card will only be charged when you confirm your order.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
8.5 If your payment is not received by us and you have already received the service, you:
(i) must pay for such service upon the receipt of invoice
8.6 Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Right to Cancel this Contract – Non-business customers’ and ‘Effects of Cancellation – Non-business customers’ above.
8.7 The price of the services is in pounds sterling (£)(GBP).
- Nature of services
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that any services purchased are performed by us with reasonable care and skill.
9.2 We must provide you with services that comply with your legal rights.
9.3 When we supply services:
9.4 we will use all reasonable care and skill in the performance of those services
9.5 where the price is not agreed beforehand we will provide the service for a reasonable price; and
9.6 we will perform the services within a reasonable time.
- End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
- Limit on our responsibility to non-business customers
11.1 The provisions of this section shall apply to purchases made for non-business purposes only.
11.2 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:
(a) losses that:
(i) were not foreseeable to you and us when the contract was formed; or
(ii) that were not caused by any breach on our part;
(b) business losses; and
(c) losses to non-consumers.
- Indemnity and insurance
12.1 You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this contract.
12.2 You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.
- Limitation of liability
13.1 The extent of the parties’ liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
13.2 Subject to sub-clauses below (entitled ‘Exceptions’), we shall not be liable for any of the following (whether direct or indirect):
(i) loss of profit;
(ii) loss or corruption of data;
(iii) loss of use;
(iv) loss of production;
(v) loss of contract;
(vi) loss of opportunity;
(vii) loss of savings, discount or rebate (whether actual or anticipated);
(viii) harm to reputation or loss of goodwill.
13.3 The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
13.4 Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:
(i) death or personal injury caused by negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any other losses which cannot be excluded or limited by applicable law;
(iv) any losses caused by wilful misconduct.
- Rights of third parties
14.1 No one other than a party to these Terms has any right to enforce any of these Terms.
15.1 We will try to resolve any disputes with you quickly and efficiently.
15.2 If you are unhappy with:
(i) the services ;
(ii) our service to you; or
(iii) any other matter;
please contact us as soon as possible.
If you and we cannot resolve a dispute using our complaint handling procedure, we will:
(a) let you know that we cannot settle the dispute with you; and
(b) consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
(c) provide you with information about our Regulators and their complaints and/or Alternative Dispute Resolution services.
15.3 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
15.4 The laws of England and Wales will apply to these Terms.
- Your responsibility for others who access our website using your device or internet connection
- Other documents governing your use of our website
- Availability of our website
– We make no representations and provide no warranties that:
– the website will be made available at any specific time or from any specific geographical location;
– your access to the website will be continuous or uninterrupted; or
– the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
– We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.
– Our website is provided for users in the United Kingdom only. Although it may be possible to access the website from other countries, we make no representation that our website is compliant with any legal requirements in force in any jurisdiction other than the United Kingdom, or that the content available on the website will be appropriate for users in other countries or states.
– to reflect any changes in the way we carry out our business;
– to account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
– to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
– to ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
- Ownership of material on our website
– All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.
- Information and content on our website provided on non-reliance basis
– The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.
– We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.
- Permitted use of materials on our website
– The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.
– Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.
– You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.
– Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.
- Prohibited uses of our website
– You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
– for any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;
– for any fraudulent purposes whatsoever;
– to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
– to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;
– to communicate with, harm or attempt to harm children in any way; or
– You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
– under the age of 18; or
– if they are aged 18 or above, where you have not received their
– You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
– If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).
- Viruses and other harmful content
– We do not guarantee that our website does not contain viruses or other malicious software.
– We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
– You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
– You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
– You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
– You must not attempt to perform any denial of service type attack on our website.
– You must not perform any action which would contravene the Computer Misuse Act 1990.
– We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.
- Links to other websites
– Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.
- Links to our website
– You may not link to our website without our prior written consent.
– Where you have obtained our consent to link to our website:
– wherever you post a link to our website on any other website, you agree that you will do so in an appropriate manner, and not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm whatsoever to us or our business; and
– you must not link to our website in order to suggest any form of joint venture, partnership, collaboration, affiliation, business relationship, approval or endorsement in connection with us where none exists and, in any event, without having first obtained our prior written consent.
– We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website
THE WEBSITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO:
– THE SERVICE;
– THE WEBSITE CONTENT;
– USER CONTENT; OR
– SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO THE WEBSITE. IN ADDITION, WE HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS.
– BY ACCESSING OR USING THE WEBSITE YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICE.
– WE DO NOT ENDORSE CONTENT AND SPECIFICALLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ACTION OF ANY KIND OR CHARACTER BASED UPON OR RESULTING FROM ANY CONTENT.